On Thursday, November 14, Lisa Bryant wrote to the Evening Postexpressing her love for IKEA. This is our response: Dear Lisa Bryant,Thank you for your kind and generous expression of your affection forIKEA.We love you too.
We are aware that our weekends are a busy time and we continue tosearch for ways in which we can improve the flow of customers andtraffic in and around the store.
Twenty per cent of our customers come from Wales.We are confidentthat these will shop in Cardiff when the new IKEA store opens therebefore Christmas 2003.
We have introduced the use of a mobile pre-scan unit at peak timesin order to reduce queuing time.
We are also actively working with coach tour operators to promotegroup visits to the store by coach in order to reduce traffic in thelocality and free up more car-parking spaces.
If you have any more ideas on how we can improve a weekendshopping experience, please drop us a line.
PS. Because we love you we are going to share with you a specialsecret. Midweek late afternoon during term-time offers the mostpeaceful and speedy opportunity for an IKEA shop." A.SpokespersonIkea
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